CALL CENTER TRIAGE RN - New Paltz Family Health Center New

Brief Description

Working under the direction of the Administrative Nurse Manager, the Call Center Triage RN for the Institute for Family Health Call Center utilizes knowledge of the nursing process to assist callers in informed decision-making regarding health care needs. The Call Center Triage RN uses data gathering techniques, listening skills, and problem solving.

• This position will be remote after the probationary period*
  
  

Responsibilities

• Triaging of patients: accurately assess medical needs of callers in order to recommend the proper level of care
• Work with primary care physician and other staff members to provide optimal patient care
• Assists Call Center staff with clinical questions, as needed
• Schedule appointments for patients
• Submit refill requests to providers
• Request prior authorizations from insurance companies
• Outreach patients to obtain clinical information related to patient requests
• Outreach pharmacies to ensure pharmaceutical safety
• Accurately document encounters with the patient in the patient’s electronic health record
• Process medication refills
• Coordination of care – i.e. receiving and reporting results
• Complete Prior Authorizations
• Other duties as assigned
  
  

Requirements

• AAS in nursing required; BSN preferred
• Licensed Registered Nurse in New York State required
• Five years general RN experience in an Ambulatory/Medical/Surgery/Er/doctor's office setting required
• Minimum of 3 years of progressively responsible experience, i.e. Lead Nurse, Charge Nurse, Unit Manager, Assistant Unit Manager preferred
• Demonstrated experience with telephone triage and diagnosis procedures preferred
• Telephone triage experience preferred
• Current RN Registration Certificate required
• Current BCLS (CPR/Life Support) Certification required
• Current Infection Control Certification required
• Current Child Abuse Certificate required
• Basic computer and internet navigational skills required
• Familiarity with Windows-based operating systems and MS Office applications (Word, Excel, Outlook) required
• Familiarity with EPIC or other electronic health records (EHR) technology preferred
• Bilingual, Spanish- Preferred